RAYMOND J. WOJTOWICZ - TREASURER
TERRANCE A. KEITH - CHIEF DEPUTY
ROBERT J. GRDEN - DEPUTY

The Office of the Wayne County Treasurer has implemented a new automated telephone response information system called the Voice Response Unit [VRU]. VRU became effective June 15, 2005. The new system enables taxpayers to access delinquent property tax information via telephone 24 hours a day, 7 days a week.

Taxpayers will access the VRU by dialing the Treasurer’s general property tax information telephone line [313-224-5990]. Prompt 1 transfers the caller to the new VRU service. The Parcel Identification Number, as shown on their tax statement of the respective property is required in order to retrieve delinquent property tax information. VRU information includes: collection status, total amount due and the amount due for each year of delinquency. If the caller prefers, they may select from any one of the following nine available options to speak directly with a customer representative:

Option 1 - Delinquent Tax
Option 2 - Forfeiture/Foreclosure
Option 3 - Returned Checks/Detroit Taxable Value
Option 4 - On-Line Tax Payments
Option 5 - Homestead Exemptions
Option 6 - Duplicate/Erroneous Payments
Option 7 - Out County Taxable
Option 8 - State owned Property
Option 9 - Delinquent Tax System (VRU)
Option Ø - Operator

The VRU service mirrors the information that is found on the Treasurer’s website:

:: www.treasurer.waynecounty.com ::

which has serviced over 2 million people to date. Ultimately, the VRU will expand in the future to include tax payments via telephone. According to Treasurer Wojtowicz, this is yet another avenue of ensuring prompt and outstanding service to our county taxpayers. Our stated goal is to provide technological convenience and innovation. We find that taxpayers are taking advantage of technology advances, online payments and information retrieval has significantly increased. Our effort to improve service will continue in this vein.

:: download this press release » ::