WCTO Phone Lines and Return Calls

Due to COVID-19 health concerns and for both the protection of taxpayers and our staff, we currently do not have staff available to answer the phone line. However, if you would like a return call, please send an email to with your name, phone number, address, and parcel ID number, and one of our customer service representatives will call you.

If you wish to enter into a payment plan, send an email to

If you have any additional questions, please email: